Cellphone issues

Good day

I write this review on behalf of a family member. A Samsumn A20 phone was handed over to Game Greenstone because of a power problem. The phone was apparently sent to Dion Wired Bedford and sat at the store for 3 weeks without any feedback. I took over the task of contacting Game and was not very successful until I escalated to Management who undertook to follow up. I got a call from the manager at Game Greenstone that very afternoon, Friday 30 August who informed me that the unit can be picked up. Little did I realsie that the unit had not been repaired and was returned with a note stating that the unit had been unrepaired because it had been brought in for no power and the technicians managed to power it on but the screen kept flickeringwhich apparently prompted them to initiate ans assessment for liquid damage. and the unit was returned because they do not have parts for the repair. (What a load of junk). Well, this was an interesting development because this was a new phone and at no time was it subjected to any liquid so how could it have liquid damage. I spoke to Nosipho at Dion Wired on Monday 9 September and asked for proof of this and also a report from the technicians. Come Tuesday 10 September, without any response from Nosipho, I called back and she informed me that she had the pictures but no report. I stated that I wanted a report which should not be too difficult to produce and she informed me that she would get back to the technicians for the report. Wednesday 11 September, no response from Nosipho, so I call again and this time the stor y takes a slightly different angle. Now she is waiting for the pictures from the technicians and also something that the incorrect report was sent , but nomention of following up with the technician. She then gave me her email address and asked that I communicate with her via email.

This is extremely worrying. How do you make a finding but cannot back up your finding? This issue has been going for over a month now. Real questionable service.

Regards

Bruce