Cd's... see what?
<p>I purchased a Playstation 4 game on Saturday about 2 weeks ago and when I was walking around the shops I met up with a friend and showed him that I just purchased gta5. While he was looking at the case I noticed that the plastic was torn where the case opens. So I took the plastic rapping off and opened the case to find that there was no game inside. I rushed back to the store as they were closing and was informed that they cannot assist me as the manager isn't here and will only be back on Monday. So I advised them that I won't be able to make it in. I arrived later that week and the manager still wasn't there. When they took down all my information they advised me that they were going to contact me back. Till today I haven't received a call or any means of contact from them. I went back during the week and asked to speak to a manager. The manager informed me that they are bringing me another game. I advised them I don't want the game as I already purchased another one from their store as it was a gift. She said no problem they will just refund me the money. The money has not yet been refunded and no one is contacting me. I am not in greenstone area at the moment I am on a business trip and I cannot get hold of them telephonically. Such poor customer service and rather unprofessional. If a friend of mine wasn't working there I probably wouldn't refer any of my family friends</p>
We acknowledge receipt of your complaint with reference ***6 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***6 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Thank you. Will await your reply. If there is an issue with refunding the money or is an inconvenience I will gladly just stop the game for battlefield 1 on ps4
Thank you. Will await your reply. If there is an issue with refunding the money or is an inconvenience I will gladly just stop the game for battlefield 1 on ps4
I have responded to the customer via email because the cell number is not going through.im just awaiting he’s RCS account details .
Deborah Mthimkulu| Admin Manager
Tel: *** |
Best regards,
I have responded to the customer via email because the cell number is not going through.im just awaiting he’s RCS account details .
Deborah Mthimkulu| Admin Manager
Tel: *** |
Best regards,
I have not received a fonecall of any kind from any representative from Dion Wired. Please may I request the call log from your telephonic system. I have rep**** in my email advising that my wallet has been ******. I have given all of my information to your employees at the branch. I am receiving everyone else's phone calls doesn't make sense as to why I haven't received yours.
I have not received a fonecall of any kind from any representative from Dion Wired. Please may I request the call log from your telephonic system. I have rep**** in my email advising that my wallet has been ******. I have given all of my information to your employees at the branch. I am receiving everyone else's phone calls doesn't make sense as to why I haven't received yours.
Email from Deborah
Good day
In regards to the complaint that you have sent I did try to call you on Wednesday but your phone was off ,and I also said to you I will get back to you after it has been escalated to with the supplier because it is the first time we have customer returning an empty packaging.
Can you please send me your details again via email with your RCS card number and also if u could send your friend with the packaging.
My response.
Good afternoon.
I just went through my call log and I didn't receive a missed call from any number that I am not aware of. I use my phone for work and don't tend to miss calls. Please send me a call report from your telephone system as I haven't received anything. I was advised that they are busy delivering gta5 to the dion wired greenstone branch by the sales manager the last time I was there.
I brought the case when I went there last and was advised to keep the case. Now they want it. Why is it that I am the only one being inconvenienced here by having to always go to the branch to get feedback to sort this issue out?
I was advised that they would call me by Friday and I never received any call from a dion wired representative. How is it that one person advises me that you waiting for feedback and another person advises me that they delivering a new game? Where it's information that they took down of mine when i was there last? I understand that you needed took discuss this internally but that shouldn't be the customers issue.
Why wasn't the cases checked before stocking them on the shelves and why wasn't the case checked for damage or broken seals during checkout? What it sits your turn advises round time for stock issues? Should it really take this long from a csi (customer support) point of view. I no longer have the same game card as I have had my wallet ******. You should still have the information in store that info provided at the beginning of this incident. Further more there wasn't a manager for me to speak to at the time of my incident. How can there be no form of management at a branch on weekends?
Email from Deborah
Good day
In regards to the complaint that you have sent I did try to call you on Wednesday but your phone was off ,and I also said to you I will get back to you after it has been escalated to with the supplier because it is the first time we have customer returning an empty packaging.
Can you please send me your details again via email with your RCS card number and also if u could send your friend with the packaging.
My response.
Good afternoon.
I just went through my call log and I didn't receive a missed call from any number that I am not aware of. I use my phone for work and don't tend to miss calls. Please send me a call report from your telephone system as I haven't received anything. I was advised that they are busy delivering gta5 to the dion wired greenstone branch by the sales manager the last time I was there.
I brought the case when I went there last and was advised to keep the case. Now they want it. Why is it that I am the only one being inconvenienced here by having to always go to the branch to get feedback to sort this issue out?
I was advised that they would call me by Friday and I never received any call from a dion wired representative. How is it that one person advises me that you waiting for feedback and another person advises me that they delivering a new game? Where it's information that they took down of mine when i was there last? I understand that you needed took discuss this internally but that shouldn't be the customers issue.
Why wasn't the cases checked before stocking them on the shelves and why wasn't the case checked for damage or broken seals during checkout? What it sits your turn advises round time for stock issues? Should it really take this long from a csi (customer support) point of view. I no longer have the same game card as I have had my wallet ******. You should still have the information in store that info provided at the beginning of this incident. Further more there wasn't a manager for me to speak to at the time of my incident. How can there be no form of management at a branch on weekends?
I have received a call from the store manager and was more than willing to provide me with a store voucher. So my query has been resolved and will continue to support the branch and provide word of mouth. Fath in Dion wired has been restored. For that I change my review to a full 5 star rating.
I have received a call from the store manager and was more than willing to provide me with a store voucher. So my query has been resolved and will continue to support the branch and provide word of mouth. Fath in Dion wired has been restored. For that I change my review to a full 5 star rating.