sM
siphiwe M
1 reviews | Active since Nov 2017
06 Nov 2017, 16:41
Canon Printer m2040
If I was advised that I must use original ink this should be avoided and this printer started the same error with those original inks that I bought with a painter,Nosipho the report you gave out it's a lime excuse avoiding to fix that printer.
For your record Nosipho the I bought that printer was on special and was the only printer left in the store and I bought it without box ,was advised about a warranty it's not my problem hence one cartridge was missing ,clearly that printer it's an OBF
Nosipho that printer its under the warranty as per Dion warranty and i have waited for too long after all the issues all I want is that printer fixed I am not going to pay went to fix it.
It's your (Canon) duty and Dion that your products are sold in sealed boxes incase such excuses rise up you have reasonable answer.
Dion must refund me my money I wasted with that printer,I was told that Canon is only waiting for proof of purchase and Nosipho I am not a technician nor technical expect to know if generic are not allowed to your printer.
Or you should have write in bold that your printers uses ORIGINAL inks,all I want is my printer fixed and delivered to the store hence I can't work since I bought an OBF printer without a box in-store.
That printer gave problems after 2 weeks using originals and when I switch it ON and OFF it worked if I new that Canon will give me ****/lime excuses I should have bought HP
Helpful (0)
Replies (3)0
Replies (3)
Dion Wired's replyOfficial
07 Nov 2017, 07:59We are in receipt of your re-occurring call with reference ***9 and apologise for any further inconvenience.
We referred them atter to the Regional Manager of the store for a final response.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Dion Wired's reply07 Nov 2017, 07:59
Official
We are in receipt of your re-occurring call with reference ***9 and apologise for any further inconvenience.
We referred them atter to the Regional Manager of the store for a final response.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
sM
siphiwe M's updateReviewer Update
07 Nov 2017, 10:18I have received a call from the store yesterday and the lady wants me to pay half price for what was quoted from the repairs, I told he that if I was advise not to use a generic maybe this should be avoided and that printer it was on display for how long because I stated clearly that 1st week using it with original ink,it was showing a message that I must contact a service provider,
I am not willing to pay a cent, hence I was told that a warranty is 1 year for any technical issues. Dion and Canon must take a full responsible for such messes why do I have to struggle so much for something that I bought with money and what is next again?
The lady who phones me yesterday, she doesn't care with I explained to her, she want me to pay that is not her fault that warranty was not explained to me.After purchase a printer was not even tested if its working fine now the printer ITS AN OBF now its my fault how?
Hopefully this is the last step and my printer will be fixed, don't have to escalate this to another level of service or to includes lawyers, I think I should have read about Dion service before I buy products from them this pathetic that I have to go through the whole ****, Warranty and Product use must be explained very well to clients, no assumptions.
If Dion cant fix that CANON printer must pay back my money, I am not going to run around like as if I am owing the they owe me a service.
sM
siphiwe M's update07 Nov 2017, 10:18
Reviewer Update
I have received a call from the store yesterday and the lady wants me to pay half price for what was quoted from the repairs, I told he that if I was advise not to use a generic maybe this should be avoided and that printer it was on display for how long because I stated clearly that 1st week using it with original ink,it was showing a message that I must contact a service provider,
I am not willing to pay a cent, hence I was told that a warranty is 1 year for any technical issues. Dion and Canon must take a full responsible for such messes why do I have to struggle so much for something that I bought with money and what is next again?
The lady who phones me yesterday, she doesn't care with I explained to her, she want me to pay that is not her fault that warranty was not explained to me.After purchase a printer was not even tested if its working fine now the printer ITS AN OBF now its my fault how?
Hopefully this is the last step and my printer will be fixed, don't have to escalate this to another level of service or to includes lawyers, I think I should have read about Dion service before I buy products from them this pathetic that I have to go through the whole ****, Warranty and Product use must be explained very well to clients, no assumptions.
If Dion cant fix that CANON printer must pay back my money, I am not going to run around like as if I am owing the they owe me a service.
sM
siphiwe M's updateReviewer Update
09 Nov 2017, 18:19I have received a call from the store yesterday and the lady wants me to pay half price for what was quoted from the repairs, I told he that if I was advise not to use a generic maybe this should be avoided and that printer it was on display for how long because I stated clearly that 1st week using it with original ink,it was showing a message that I must contact a service provider, I am not willing to pay a cent, hence I was told that a warranty is 1 year for any technical issues. Dion and Canon must take a full responsible for such messes why do I have to struggle so much for something that I bought with money and what is next again? The lady who phones me yesterday, she doesn't care with I explained to her, she want me to pay that is not her fault that warranty was not explained to me.After purchase a printer was not even tested if its working fine now the printer ITS AN OBF now its my fault how? Hopefully this is the last step and my printer will be fixed, don't have to escalate this to another level of service or to includes lawyers, I think I should have read about Dion service before I buy products from them this pathetic that I have to go through the whole ****, Warranty and Product use must be explained very well to clients, no assumptions. If Dion cant fix that CANON printer must pay back my money, I am not going to run around like as if I am owing the they owe me a service.
sM
siphiwe M's update09 Nov 2017, 18:19
Reviewer Update
I have received a call from the store yesterday and the lady wants me to pay half price for what was quoted from the repairs, I told he that if I was advise not to use a generic maybe this should be avoided and that printer it was on display for how long because I stated clearly that 1st week using it with original ink,it was showing a message that I must contact a service provider, I am not willing to pay a cent, hence I was told that a warranty is 1 year for any technical issues. Dion and Canon must take a full responsible for such messes why do I have to struggle so much for something that I bought with money and what is next again? The lady who phones me yesterday, she doesn't care with I explained to her, she want me to pay that is not her fault that warranty was not explained to me.After purchase a printer was not even tested if its working fine now the printer ITS AN OBF now its my fault how? Hopefully this is the last step and my printer will be fixed, don't have to escalate this to another level of service or to includes lawyers, I think I should have read about Dion service before I buy products from them this pathetic that I have to go through the whole ****, Warranty and Product use must be explained very well to clients, no assumptions. If Dion cant fix that CANON printer must pay back my money, I am not going to run around like as if I am owing the they owe me a service.