WE
Wulf E
1 reviews | Active since Feb 2012
08 Dec 2015, 20:18
Cannot record using DSTV PVR
Purchased DSTV Explora PVR (with installation voucher) for its recording functions, mentioned that I wanted a basic R39pm package at first. Never was I informed that it cost R80 pm extra to activate recording function.
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Replies (1)
Dion Wired's replyOfficial
09 Dec 2015, 19:24Hello wulf.eilers,
We acknowledge receipt of your complaint with reference ***2 and apologize for any inconvenience caused.
We confirm that management contacted you to advise that the R80 is a DSTV function. Our apologies that this was not explained to you during the sale.
We thank you for your support and look forward being of assistance to you again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***2 and apologize for any inconvenience caused.
We confirm that management contacted you to advise that the R80 is a DSTV function. Our apologies that this was not explained to you during the sale.
We thank you for your support and look forward being of assistance to you again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Dion Wired's reply09 Dec 2015, 19:24
Official
Hello wulf.eilers,
We acknowledge receipt of your complaint with reference ***2 and apologize for any inconvenience caused.
We confirm that management contacted you to advise that the R80 is a DSTV function. Our apologies that this was not explained to you during the sale.
We thank you for your support and look forward being of assistance to you again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***2 and apologize for any inconvenience caused.
We confirm that management contacted you to advise that the R80 is a DSTV function. Our apologies that this was not explained to you during the sale.
We thank you for your support and look forward being of assistance to you again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,