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Gareth C

1 reviews | Active since Aug 2013

29 Nov 2017, 12:41

Cannot get hold anyone on any of Dion Wired contact numbers

I placed an order on your website on 23 November. Both items said available to purchase. My money has been taken from my credit card and now the order is on hold. I have been trying to find out why the order is on hold. There are no replies to emails - not even an acknowledgement of receipts. The call centre never gets answered (just rings and rings) and the other numbers listed one cannot even dial as it just says 'this number is busy'. I have spoken to someone on Facebook who said someone would follow up but also nothing.

I am at a point now where I want my order cancelled and my money refunded. If this does not get some response then the next step will be logging a dispute with the bank to get the transaction reversed on my card.

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Gareth C's update30 Nov 2017, 14:52
Reviewer Update
It's all very well giving the complaint a reference number and then referring it to the same people that I am trying to get hold of. It's the same thing the person who responds to your Facebook page is doing which results in absolutely nothing. Your customer service is absolutely disgusting and this will be the last purchase I make at Dion Wired. I see there are plenty of people on your Facebook page with exactly the same problems. All someone needs to do is communicate with the client and give them feedback but no one will do that. When you ignore emails and don't answer phones after someone has paid you it gives the idea that there is something ***** going on. It's just running the brand through the gutter. If I hear back from someone as to what is going on with my order I will be lodging a dispute with the bank regarding the transaction as well as a complaint with the Consumer Goods and Services Ombud on Monday!