Cannot get a receipt reprint

<p> During October 2016 I purchased a laptop using my Dion Wired account card from the Woodmead store. Unfortunately the box and receipt went missing during a recent move and I approached the store for a reprint.</p> <p> </p> <p>Firstly I phoned ahead to find out what I needed to bring and was told that if I bring my statement then it would provide enough information for a reprting. On arriving at the store I was told that further information was required from head office.</p> <p> </p> <p>No word from Dion Wired while I waited. I phoned to follow up and was told that there was still insufficient information and that the sales manager, who was helping, had to escalate the request in order to get my request responded to.</p> <p> </p> <p>I don't understand because I've provided the amount of the purchase, the date, the details and my Dion Wired account statement. What more information is required.</p> <p> </p> <p>I need this receipt desperately please!</p>