Can I swap out my printer?

Item: Dion Wired
Rating: 2
Author: Thomas D

I bought a printer at the beginning of the month, but the print quality is shocking. I have tried all different settings to try sort it out, but to no avail. My previous printer lasted me 10 years with no problems- the only reason I bought a new one was for colour and scanning. I am very disappointed. What is your policy? I have the box and slip. Can I return it or swap it for a different printer? Please let me know ASAP because I need a good printer soon! Thanks!

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Replies (1)

Dion Wired's replyOfficial

30 Jun 2015, 14:57

Hello TDDD,

We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.

We confirm that you were in the store today and that the Samsung agent assisted you with the problem and the item is not faulty. We trust you will now have joy from the item.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Dion Wired's reply30 Jun 2015, 14:57

Official