Broken Promises and No Delivery

<p>R15k of purchase with a promise the stock will be delivered within 1 week of purchase. So many follow ups I had to do because there is NO CUSTOMER SERVICE from DION WIRED. I get told by Bongani (Manager of department / store) that it is on the truck, yet the truck arrives with no stock.<br />FAILED PROMISES. NO DELIVERY. NO FOLLOWUP. NO CARE from DION WIRED.<br />They do have good equipment though...<br />Today I escalate the matter to HO. Mr Herman attends and 'prioritizes' and promises feedback by 13h00. 13h40 I start phoning, cause NO ONE has phoned me. <br />Now I wait for the regional manager. <br />And in the meantime, sit without my fridge.<br />This is a great way to start the new year. Or is it the norm from dion wired? I don't know. Its the first purchase and not a cheap one for my pocket.</p>