Black Friday purchase still not delivered

I purchased a Samsung Refrigerator on Black Friday (24.11.17) Dion Wired promised me 10 days deliver and to this day I have never received the fridge (order number ********** 47). When I contacted the call center I failed about 10 times to get through. When I finally did get through I was given a lame excuse about stock levels and the call center agent promised to call me back, this was two weeks ago, and he has never called back. These service levels are beyond appalling and I want my money back!!