Black Friday disappointed with Dionwired

I have bought a camera and a kenwood online from dionwire with the Black Friday specials. Once paid I received a message that I would get my goods between 3 to 7 days. I have send follow up emails and was told that goods are to be delivered by Dawn Wing. I have send another email on the 3rd of December that they haven't even bothered to reply on. We are going on holiday and I told them that if I do not get my parcel today latest I need to get a refund. I had NO REPLY. It is now 10 days later and still not no parcel with my goods. I am so sick and tired of the poor service given to customers.