Big Problems with Refunding Non-working Product

I purchased a samsung galxy gear from your store on the 26th of April 2015 and upon arrival at home discovered it was not working. I took the product back to the store for a refund and it was done back onto my card. I called the Customer service department during the week too find out when the money would show in my account and was told the next day or two. This continued until the 5th of may and I am now sick and tired of waiting for my money to show back into my account. It seems to me this retail store has no problem taking your money but never wants to give it back when they sell you broken products. I have lost my trust in you guys and have always supported you. I hope that the R2000.00 will get refunded into my account in this year still, if I am lucky...<br> <br> Store number: 198 Cashier number: 602 Supervisor 803 <br> Time of refund: 01:16 PM