MW
Matthew W
1 reviews | Active since Jul 2013
23 May 2017, 16:26
Beyond Useless Customer Support
<p>On 24th April I bought a juicer online from Dion Wired. When I recieved the juicer it began to leak and noticed the build quality was poor. Which resulted in me returning the juicer and requesting a refund, at this time I was told that the supplier had already passed a credit to Dion Wired. The juicer was collected on the 5th May.</p> <p> </p> <p>Since then I have requested multiple times when I can expect the refund and have never recieved a definite date. This is incredibly frustrating and will definitely affect my choice to use Dion Wired in the future. </p>
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Dion Wired's replyOfficial
24 May 2017, 09:56We acknowledge receipt of your complaint with reference ***8 and apologise for your inconvenience in this matter.
We referred the matter to the Online team who will contact you to discuss and resolve this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Dion Wired's reply24 May 2017, 09:56
Official
We acknowledge receipt of your complaint with reference ***8 and apologise for your inconvenience in this matter.
We referred the matter to the Online team who will contact you to discuss and resolve this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,