1 reviews | Active since Jun 2017

25 Oct 2017, 11:51

Beware you'll be cheated!!!

I bought a Krupa Icecream maker from Dion Wired Grove.My sin had surgery and the soonest I could return this non working machine was today 25 October 2017.I called Dion head office who swore I would get a refund.I stood around trying to get help at Grove while the manager rolled his eyes at me and was basically sent away with a " go jump"! attitude!!! I need help!!!

0
Replies (2)
Dion Wired
Dion Wired's reply25 Oct 2017, 12:19
Official

We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.

Senior Management will investigate this matter and will contact you to discuss this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Dion Wired
Dion Wired's reply25 Oct 2017, 17:35
Official

We confirm that the store has explained the CPA to you in that the item must be assessed first before a decision can be made as to refund / repair or replacement.

We trust that you will allow us to start the process.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,