BEWARE BEFORE U PURCHASE FROM THEM

No email address appeared, so once again I had to go online and check for an email address. This is the mail I sent
I purchased a Note 10 online 3 weeks ago. Online it stated it would be delivered within 2-3 business days, then I received an email stating it will be delivered the following week. The next week I called to ask about my order and the lady on the phone took my order number and said she would call back. She did not call back. I later received an SMS stating I would hear from the courier company soon. I received no communication from them. That evening I checked my email and saw mail stating that my order had been delivered- but I didnt have it. I panicked and responded to the mail that I didnt have the product. The next day I called the service centre number and explained, only to be informed that it was an "error" because the parcel arrived at the courier but had not left yet. I explained that I was upset because I had spent a sleepless night worrying that my very expensive order had been ******. I then called the Canal Walk branch and spoke to a man who assured me the phone would arrive that same day. So I stayed home the whole day waiting for my order, I called the courier company and they said it would arrive between 1-4pm. It didnt arrive by 4pm and I called the store again in panic. They then told me that they would try to get hold of the courier driver. They called back later and told me that the driver was "lost". I asked for the driver's number and when I tried to call, I discovered that the number did not exist. I was furious and called the store again to complain, only to be told to wait again the next day. The next day someone from the head office told me that the driver **** to him and said he had contacted me the day before, I called the store again and the courier company. I was annoyed because I felt so powerless- Dion Wired is contracted to the courier company, not me, so my order was supposed to be handled by Dion Wired. I couldnt become upset with Dawn Wing because I wasnt their customer, technically, Dion Wired is. The phone finally arrived and instead of being happy to have my new phone, that happiness was ruined. I was tired and stressed out, I spent 2 days at home waiting for the courier, spent my time and resources calling the Dion Wired support number, Canal Walk branch and Dawn Wing. Then I wanted to redeem my Samsung cover voucher, but when I went to the Canal Walk Dion Wired store, I was told that I have to call the online support number for an actual invoice (which I didnt receive in print and Samsung required for voucher redemption) or "come back on Monday". This is unacceptable. I'm once again expected to run around chasing after Dion Wired wasting my resources and time. They didnt bother to offer to call online support themselves, didnt try to help me. It's disgusting! The treatment I received as a customer was awful and as a first-time Dion Wired online shopper, I will NEVER purchase from this store again. There's a very flippant and 'dont care' type of attitude that comes from this store and it is unfair to customers. I wrote about this on Hello Peter, I asked the person from head office to escalate the matter to management and asked them to please reconsider their online procedures and courier, but NO ONE BOTHERS OR CARES, as usual. Im SICK AND TIRED OF DION WIRED!!
Disgusted

So, no surprise, NO RESPONSE to my mail. I sent yet another as follows (not holding my breath for a response, Dion Wired clearly doesnt care):
I sent an email weeks ago to explain why I am SO unhappy with Dion Wired and have received NO RESPONSE! This is even more infuriating! You think absolutely NOTHING of customers and I dont know why I was issued a complaint number if NOTHING IS DONE ABOUT IT. UNACCEPTABLE.