Being ********** on Monthly Payments!
<p>I am being ********** by Dion Wired and will take legal action if I must. </p> <p> </p> <p>When I open my account at Dion Wired to purchase my Macbook Pro mid 2012 laptop my dion wired card has been giving me trouble with monthly payments, I did not receive any emails or sms's stating how much I need to pay per month. So for the first few months I ended up paying the following:</p> <p> </p> <p>Jan 2016: R650.00</p> <p>Feb 2016 + March 2016: R1700.00</p> <p>April 2016: R500 (R170 in arrears which I then payed R200 to clear)</p> <p> </p> <p>In April they kept calling me saying my account is in arrears, but didnt say by how much. When I was at dion wired I asked them if they could check on their system how much I owed them per month as I never receive any smses or emails from them saying how much I owe, they contacted the head office who I then spoke to and the head office informed me that I owe R667 per month, for the MAY month I payed R670 to Dion Wired with my credit card and my overall amount moved from R10208 to R9538 which was deducted correctly. </p> <p> </p> <p>Today I went to Dion Wired Tygervalley to pay my JUNE MONTHLY payment I paid again R670 (which is above the the monthly limit) CASH! and according to my receipt the total moved from R9538 to R9122!!! When it should be R8868! Why is this happening? I demand an answer, I am beyond furious that I'm paying the proper amounts due and yet every month I am being **********. I confront the staff at Dion Wired Tygervalley about this and they can't give me a straight answer some of them have told me I am not the only complaining about this. I will not pay more than what I am supposed to, according to my calculations I should owe R8868! This matter needs to be resolved!</p>
We acknowledge receipt of your complaint with reference ***6 and apologise for your inconvenience in this matter.
We referred the matter to the Credit Provider, RCS, who will contact you directly to assist in this matter. For the record you can also contact them on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
We acknowledge receipt of your complaint with reference ***6 and apologise for your inconvenience in this matter.
We referred the matter to the Credit Provider, RCS, who will contact you directly to assist in this matter. For the record you can also contact them on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Looking at all my receipts from all my payments I have made up to now I technically owe R7000 odd. I want a statement from Dion Wired as I have my receipts some of which have been miscalculated, the proper amounts are not being deducted! I will take legal action!
Looking at all my receipts from all my payments I have made up to now I technically owe R7000 odd. I want a statement from Dion Wired as I have my receipts some of which have been miscalculated, the proper amounts are not being deducted! I will take legal action!
