Baywest Dion Wired. More Stock Please.

This specific issue that I have is with Dion Wired at Baywest. First issue was in March this year, I wanted to purchase a Samsung Galaxy S9+ from the Store, only after 30 minutes to be told that they had none left in the store and only at a store in Cape Town. They will be able to get me one from there, but I will have to pay for the shipping. How is it the customers responsibility to pay for shipping? I purchased one online from the Dion Wired website a few days later with no issues. Then on to today (Wednesday 16 October), I went in store to purchase a Yamaha Sound Bar that they had on special only to be told that they don't have stock anymore either. Now if I want the Sound Bar, I have to buy it at a non-special price on the website again. Do you always just stock 1 or 2 of something just to get feet into the shop to sell them something else? Really SAD and APPALLING way of doing business.