BAD TO NO SERVICE AT ALL

On 02nd May 2018 I purchased a Samsung Gear watch from Dion Wired Kolonnade for R6000. On 7th May I noticed a hairline crack on the back of the watch while wiping it clean. I took it back to the store on 08th May and was informed by the salesman Mattheus that it needed to be booked in for assessment. I queried this as it is only 6 days after purchase but was told it is their procedure as they need to determine whether I have caused the damage. There is clearly no indication of damage to the watch. I disagree that any assessment should even be necessary, as no inspection of the watch was done at time of purchase, and this is only 6 days after purchase. Their onsite person was off work on 08th and arrangements were made for a staff member from Woodlands to come to the Kolonnade store that afternoon to do assessments. I was told that I would get feedback within a day. Today after I went back to the store to follow up as no feedback has been given, I was told that the watch was only going for assessment today. It is unacceptable that I have to wait this long for an assessment of an item which is brand new. The level of customer service is appalling!!

So now its been a week since a gave in my 5 day old Samsung Gear!!!! Dion Wired has already sent me my monthly statment with the Gear installment but I have no Samsung Gear on my wrist!!!! My Samsung Gear has now been longer in possession of Dion Wired, than in my possession. I was refused a return or new Gear as it take to people two have a look at it - really???? They are breaking the consumer act which states that faulty goods can be returned within a reasonable period (mine was returned within 6 days - surely this is reasonable?). There is no service given from Dion Wired and they just don't care. I was told that I would be contacted urgently but I am still waiting for that call as well. Dion Wired want to sell high end appliances but if it is defective you are on your own

DON'T BUY AT DION WIRED. THERE IS NO SERVICE!!!!!!