Bad Service/Damaged on Arrival

I ordered a Samsung TV online on the 24th of November, and it's been an absolute hassle from the start. Whether it be poor communication from the online team (via email and via the call center), with no answer/replies and dropped calls.

I eventually received my TV today (8th of December) with no prior notice from the couriers. I had to rush home from work at 3PM, causing a major inconvenience.

Besides the poor service mentioned above, the main issue is having received a damaged set. The couriers were not professional in terms of handling such a unit. As I opened the box after coming back from work, I removed the polystyrene and the plastic covering the display (TV still in the box). I noticed a mark on the top right corner of the display which looked like an internal crack on the panel. Regardless, I proceeded to unbox the unit, and upon switching it on, my suspicion was confirmed. A big crack on the corner. This was not due to my own negligence whatsoever.

I find this unacceptable after paying for a premium set. The service given by Dion and by its courier has been appallingly bad - I definitely will not be supporting them anymore.