Bad service through Dion Wired Online

I ordered a bread machine on 7 December through Dion Wired Online expecting a 5-10 delivery. It hasn't arrived yet and I haven't had any correspondence from them regarding late delivery or that stock is not available. At this stage I am without a bread machine and the amount deducted from my bank account.

It would have been great if their communication was better.

The worst is that I had to phone twice to check on the order - I wasn't able to speak to Dion Wired Online directly but with a consultant for general inquiries. Since I last spoke to them, and was assured that they are in the process of delivering, I haven't from them again (this was a week ago).

My order: # ********** 45 (call center ref #: ********** 0)