Hellopeter
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1 reviews | Active since Jan 2017

25 Mar 2018, 19:21

BAD SERVICE

VERY BAD SERVICE I PHONED THEM 4 TIMES ON WEDNESDAY BECAUSE OF THE SPECIAL THEY HAD ON THE SAMSUNG S 8, THEY PUT ME THROUGH TO THE CELL PHONE DEPARTMENT AND ON ALL 4 TIMES I JUST LISTENED TO MUSIC AND THEN GOT TIRED OF WAITING ON ALL 4 TIMES. I THEN PHONED ON SUNDAY 25/3 GOT THROUGH WAS TOLD HE WOULD PHONE ME BACK PUT I AM STILL WAITING. VERY POOR SERVICE WILL NOT RECOMMEND THEY TO ANYONE

0
Replies (4)
Dion Wired
Dion Wired's reply26 Mar 2018, 07:59
Official

We acknowledge receipt of your complaint with reference ***7.

I am so sorry to hear of the service you have received at this store. At Dion Wired we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our customers with the quality of goods and services they deserve.

Your email has been forwarded to Senior Management of the store, who will contact you out of this forum. Kindly allow up to 48 hours for further feedback.

Should you require any further information, please do not hesitate to contact us.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Dion Wired
Dion Wired's reply26 Mar 2018, 13:48
Official

As discussed with management, the deal is still available and you are welcome to visit the store at your convenience where the store will assist.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

's update26 Mar 2018, 19:23
Reviewer Update
Thank to Dion wired for there quick response to sorting out this problem, this is the type of responds I expect from this company. Thanks guys.
's update26 Mar 2018, 19:24
Reviewer Update
Thanks to Dion wired for there quick action to sorting out this problem, this is the type of responds I expect from this company. Thanks guys.