Bad service

Had the "pleasure" of dealing with a bunch of idiots from Dionwired. Went into Cresta branch on sunday, 07 Jan 2018 looking for a 4 slice Black Smeg toaster only to be told its discontinued but will find out if SMEG has stock - great. Tuesday i receive a call from Mpho stating that they only have the 2 slice one in stoxck - so i said ok. But then i wasnt happy. I called SMEG, they said they not discontinuing and they have stock. So i call Nicolway Dionwired - spoke to Adlin - she says she'll comeback to me after i told her SMEG has stock. i say ok - she calls she says they dont have stock. Then i decide to call Cresta - spoke to Deborah - she said she will order it for me as i told her Smeg has stock - she calls back and says it will take 6 weeks. I said that unacceptable. she says Smeg - Thandeka - said that they dont have stock and have to order. I tell her i spoke to Mike at Smeg who confirmed they have the 4 slice toaster in black in stock. Deborah calls me back to say ok - we can have it at the store by next Tuesday. Great! But why was there initially a 6 week waiting period, why was there this lie of discontinuance. Dionwired - please elaborate. You need to train your staff to be consumer conscious.