1 reviews | Active since Sept 2016
Bad experience and response time!!!
I purchased a Dell laptop at the Dion Wired store in Canal Walk on the 16th September 2017 however, I started experiencing problems with the laptop and brought it back for servicing on the 5th November 2017 and was informed that my laptop will be booked in on Tuesday, 7th November 2017. I called today for feedback and discovered that my laptop was only booked in today, 10th November 2017. At this point, I feel that I do not even want my laptop back as it only lasted me a little after a month before giving me issues.
I previously purchased second hand laptops and they are still working til this day.
I feel despondent as this is my first time purchasing something at Dion Wired.
Please advise what my options are regarding my laptop.
Good day Jared Loofer,
We acknowledge receipt of your complaint with reference ***4 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation
Regards
Dion Wired Customer Service
***
***
Best regards,
Good day Jared Loofer,
We acknowledge receipt of your complaint with reference ***4 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation
Regards
Dion Wired Customer Service
***
***
Best regards,
Further to the above matter we confirm that Management contacted you to advise that the item will be replaced.
We look forward having you in the store at your convenience.
Dion Wired Customer Service
***
***
Best regards,
Further to the above matter we confirm that Management contacted you to advise that the item will be replaced.
We look forward having you in the store at your convenience.
Dion Wired Customer Service
***
***
Best regards,