Bad customer service

<p>When you buy a Hisense E76 cell phone for just under 4000.00, from Dion Wired Boksburg Branch. only to discover the camera doesn't work, due to circumstances you can only return it the Tuesday (purchase was the Friday afternoon) to get told the phone needs to be examined by a technician, because I may be the cause of it not working and that they can't take onus. But directly and flat out reject the responsibility that they could have sold you a faulty product, and you get told no hisense cell has ever had this issue. I mean like they would admit that anyway. then you also get told it will be sent to a technician, I don't want a repaired product that was supposed to be in 100% condition on purchase, I expect that you supply me with a new product that works 100% from out of the box, that is what I paid for, that is a reasonable expectation from any consumer! The norm in any shop I've bought mobile phones from is the product will be exchanged for factory faults if return ed within 7 days of purchase. <br />Now I am not being unreasonable, I want the phone, I want it replaced with a new one thats 100% working like it should have been in the first place. Please.</p>