LM
Lethabo M
1 reviews | Active since Jan 2015
07 Oct 2015, 13:24
bad attitude towards customer
I bought a selfie stick yesterday afternoon, I got no assistance in the shop, when I had given my niece the selfie stick, the stick had no button where we capture the photos and the stick doesn't grasp the cellphone correctly. So today I returned the stick, the person in charge of the department of accessories of cellphone had a bad attitude towards me, he couldn't tell me why tey selling selfies sticks that they can not operate themselves! He referred me to other sales people, they had tried but nothing came right, I asked for my refund and to myself that I'm never going back to that shop!
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Dion Wired's replyOfficial
10 Oct 2015, 12:56Hello lelestan,
We acknowledge receipt of your complaint with reference ***9.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***9.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Dion Wired's reply10 Oct 2015, 12:56
Official
Hello lelestan,
We acknowledge receipt of your complaint with reference ***9.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***9.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73