Bad attitude

I was phoned for an arrangement, because I have had issues with a new bank app and my payment did not go trough. Let me add that I have had a healthy account for over 7 years. When asked if the whole amount would be paid I asked to give a moment for privacy. I then asked the rep to rather ask if convenient, because I was amongst colleagues when I was called. The operator then just ignored me and said she will put down the whole amount and put the phone down. Now I have an arrangement that I did not agree to, am embarrassed in front of colleagues and will probably have a bad rep thanks to a operator that has a bad attitude. This was all recorded. I am seriously unhappy as a long term reliable client. I will certainly not recommend dion wired anymore... You need to train your staff better