Arrogant Branch Manager - Lebogang -Menlyn Branch
I went to buy a Universal Remote. When i walk in the store everybody is busy with their own nevermind the customer. Yaseen Nabee approach me and i told him that i am looking for a universal remote. We walk to the remotes. He gave me the remote. I have asked him the price he said R59.99. I have asked him 2x how come that remote is only R59.99 but the next remote is R320.00. He said that that was because of the brand. The one that i am having is a no name and it can work on any tv. Happy i took the remote. When i got to the cashier, i took out R100 to pay. She told me that the Remote is R229.00. I told her but Yaseen has told me the remote is R59.99 and even the tack is hanging with R59.99. She called him and he said he needs to go and speak to the manager. He went and never came back. The Lady had to phone the office because i was standing for nearly 10min waiting because the cashier said the manager needs to come and authorised the transaction. After she made a phone call to the office, Yaseen came with the same price tack telling me the manager said sorry, the tack was just wrong. I need to pay the R229.00. I have asked him why the manager cant even come from his office and why did i have to wait for 10 min or were their hoping that i will just leave the shop or the remote. He said sorry that the remotes is with the wrong price. I have asked him if he is sure the remote will work on the tv. He said their cant ensure me 100%. What kind of manager let the customer wait, I think this is really disrespectful because i am waiting for him but he is not interested to even speak to the customer.
Good day,
We acknowledge receipt of your complaint with reference ***7 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation
Regards
Dion Wired Customer Service
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Good day,
We acknowledge receipt of your complaint with reference ***7 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation
Regards
Dion Wired Customer Service
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