Appalling online call centre service - 10 days on!

It is now 10 days since ordering a laptop form the online store, the maximum period advised within which delivery will take place, but the status is still the same as the day ordered (“processed”)

We’ve been calling every couple of hours since the 27th Nov and have mailed twice since the 30th. No answer to calls or response to mails This is without doubt the worst customer experience I’ve ever come across

The "online shop call centre" and either just rings or rings a couple of time and call gets cancelled

Most that’s happened is that the 2 times it has been answered, the operator says “putting you through to online shopping” and the phone goes dead before I can say anything

Also tried calling their HO in Durban...that also just rings

Quite frankly an embarrassment to South African business professionalism