Appalling customer service and installment increases for no reason

Dion Wired customer service is appalling. For nearly two weeks now I have been trying to get an answer and despite calling the customer call center, writing e-mails and sending messages to their Facebook page, the most I get in return is empty promises.

I have spoken to 3 different people in their call center - on Monday 14th May, I spoke to Prudence. On Friday 18th May, I spoke to Aiden and yesterday (23rd May) I spoke to Tamryn. Every single one of them is giving me a different story and is not resolving my query.

I want to know why my installment increased by R350. Prudence told me that she had escalated the query and I would have an answer from DionWired within 24 to 48 hours. I heard NOTHING back!

So I contacted the call center again and spoke to Aiden. Aiden told me that there had been a number of Dion accounts with this problem and they were looking into it. He too told me that i would get an answer back. AGAIN NOTHING!!!

Yesterday I spoke to Tamryn who first tells me that there was a 5% increase in the interest rate - which was not explained to me on my statement anywhere and besides anyone would know that 5% on what I owe would not qualify a R350 increase. So I dispute this with her. Then she comes with another excuse, that for every time I have put something on budget I have been charged a fee of R55. Now that fee has gone up to R100. So for everything I have ever put on budget, I have been charged this difference. Nice! If this is the case, it is shocking business practice and theft. If DION WIRED fees have changed, they should only apply to new transactions. NONE of this reflects on my statement!

I want answers and for DION WIRED to seriously step up their game when it comes to customer service.