Apalling service from Dion Wired

<p>I purchased a Xiaomi Mi-5 from DionWired online. I am sure you can imagine my disappointment when on turning the phone on once having charged it, it repeatedly restarted. I contacted DionWired online, explained the situation and was told a courier would be dispatched to collect same. </p> <p>The phone was collected by the couriers, and after a few days of having no feedback whatsoever I again contacted DionWired online only to be told they had not received the phone. Following investigations by them I finally heard from them approximately one week later that the phone had in fact been delivered to the wrong address and company and that it was at Outdoor Warehouse!<br /> <br />After numerous fruitless phone calls to the call centre and following a visit to Dion Wired in Blue Route, on their recommendation I made a phone call last Monday, this time to the manager of admin, Hilda Gaardt at DionWired in Somerset West. Unfortunately she was attending a course for a week but I spoke to Sibu who assured me he would deal with the matter, he would contact the call centre and request an immediate refund. He also stated he would contact me once this had been accomplished. I still await any feedback at all.<br /> <br />Numerous calls have been made yet again to the call centre who conveniently transferred the calls from one to the other – Rehana to Nkululeko to Rehana and finally a promise that another person called Nkululeo who was the manager would contact us. Again I await any communication whatsoever. During one of these conversations I was advised that the phone would be sent for testing and this would take anything up to 21 days.<br /> <br />The fact that the phone has travelled many a kilometre, been in the hands of the wrong company, taken quite a few days for it to finally reach DionWired online once more, been manhandled by all in sundry I honestly do not see why I should not receive an immediate refund and/or an explanation/apology from DionWired online for the disgusting service they have given. One month later they still have my money and I have nothing to show for it other than frustration, desperation and total disappointment in a company I certainly will never deal with again and will have no hesitation in telling anyone I speak to.</p>