All round ****py service

On Monday 25/01 I got an sms to say my account application has been approved and I can go into any store to collect my card. My original application was done at the Cavendish branch in Claremont. When I got to the Canal Walk branch I was told they cannot assist since Cavendish is closed and they need the paperwork for my application. Today 26/01, I called the Cavendish store asking them to send my paperwork to the Canal Walk branch and they advised, it wasn't even necessary as the Canal Walk branch only needed to enter my ID number in order to get my information on the system and to issue my card. They have however, sent the documents through. Getting to the store today to pick up my card, I tried to make a purchase to which I was told, they need authorisation in order for the purchase to go through and head office is closed so they couldnt call. I however, called from my cell getting through to head office, speaking to Rudi and he advised that the card I have is not linked to my account and that a different card is linked to my account. this is a complete waste of time going up and down to the store receiving horrible service in the credit division.