Aggressive Manager

Before buying a pair of R6000 Bose headphones from the Canal Walk branch we insisted that we be allowed to take them out the packaging and test them as there was no display unit. The sales consultants refused and said we had to buy them first. We then paid the hefty fee and upon opening found that they had in fact been opened already and subsiquently damaged/broken. We then asked that they swop them for a new pair but they had no stock and said we'd have to go to the blue route branch. We then drove more than 40km in peak holiday traffic and were met with a very aggressive store manager (Natasha) who shouted at us that it was not her problem. We insisted that they reimburse us for the inconvenience as we even asked to check the item before purchase. She refused and just swopped the item with a new one (after finding out that they had the same item for R500 more than the official price). We would have expected at least an apology or some kind of compensation for the inconvenience caused. This was a disgusting way to treat polite customers that will no longer support this franchise.