After sales service is pathetic

I bought a microwave in April 2017, 12 Feb 2018 I take the microwave back to be assessed as the microwave just had no power. 16 Feb I called the store to confirm if there is any update on the microwave, the consultant I spoke to advised they the microwave was never even collected to be inspected ? Ridiculous service from dion wired Cresta! Will never purchase from Dion wired again.