After sale service terrible....staff need customer service training

<p>I handed in my TV (Hisense 50" FHD LED) for repairs under supplier's warranty on the 05 November 2016. The customer service representative informed me that I will receive a notification everyweek on the progress on my repair. What a load of lies, I had to make contact everyweek to find out on the progress. Whats worse, when I call the repairs centre the representative tells me she cannot explain to me, I must speak to the store manager who is not available. When I bought my TV, the sales person was very helpful and told me you are not making a mistake to buy from Dion Wire as our after sales service is the best. In my experience it is terrible. </p>