Abyssmal service, delivery,hopeless online support

I had my domestic lady come in an extra day just for the delivery of my washing machine. After being promised it, it did not arrive all day. Then I'm told 9am today. I call the delivery company 'Dawn Wing' 4 times, hold and get passed to 4 or 5 people every time before being cut-off. I give them my number and never get called back. A total of 35 mins on the phone to them. At 10.40am I go to work - at 11 they phone to say they're at my gate ! I have to carry my own machine because they send a lady delivery driver and they just dump the machine in my kitchen for me to throw away all the packaging and install it ???!! And for this farce I'm charged R400. Joke ! I want my R400 back.