Abysmal Service, missing delivery, no help

Abysmal Service! We ordered stove and hob on the 18th of December 2018 and were told in the store that delivery would be next day. We have yet to receive anything from them, we have been speaking to numerous call center agents and multiple courier companies to try and find out what is going on. The Dion Wired call center has no idea what is going on and they refuse to give us any sort of feedback and keep saying they will investigate or that its not their problem because its at the courier.

We phoned the courier, Dawn Wing, they initially advised that the parcel has been scanned in but that it is missing and they are unable to assist us. After phoning them the next day, they magically found it but wanted to deliver to a different address, after confirming the correct address they promised that it would be delivered on Monday (24th of Dec 2018). It is now the 2nd of January 2019 and after speaking to them again they advised that the item is now with a different courier company. So we phoned them, they can see the waybill but advise that the item is not with them. No one seems to know where it is. After another 14 calls to Dion Wired today every single call center agent has no clue what is going on and keeps saying they will phone back with feedback, we have not received a lick of feedback yet. They also refuse to put us through to a supervisor or manager.

We are at our wits end with this now as NO ONE can help and no one knows what is going on or where anything is. The customer experience is so terrible that we will be recommending to our friends and family to stay far away from Dion Wired. It is just not worth the hassle. We get the feeling that Dion Wired just doesn't care about us as customers.

Can someone in management please get back to us to sort out this issue as the call center is obviously not sufficient to deal with queries.