EvdW
Eugene van der Walt
1 reviews | Active since Aug 2016
01 Dec 2017, 09:36
Abysmal Customer Service for Online Purchases
I have purchased a relatively expensive item from their online store and have had no subsequent communication about estimated date of delivery. Nobody answers their Online Shopping Customer Service number (***), which i have been calling continuously for the last few days. There is also no response to their email enquiries address ********** not even an auto-response. This has left me feeling decidedly frustrated as well as anxious as to whether the delivery will occur before I depart on holiday.
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Replies (2)EvdW
Eugene van der Walt's updateReviewer Update
09 Dec 2017, 08:26The number you gave is NOT for the Dion Wired online team. Nobody has bothered to reply to any of my mails and I have not been contacted by anyone from Dion Wired whatsoever and your telephone number still goes unanswered. If I could give you -5 stars I would. My frustration is now at breaking point as it has been more than 10 days since my online order and still have no idea whether this is ever going to be delivered. It is physically impossible to get a response from Dion Wired.
EvdW
Eugene van der Walt's update09 Dec 2017, 08:26
Reviewer Update
The number you gave is NOT for the Dion Wired online team. Nobody has bothered to reply to any of my mails and I have not been contacted by anyone from Dion Wired whatsoever and your telephone number still goes unanswered. If I could give you -5 stars I would. My frustration is now at breaking point as it has been more than 10 days since my online order and still have no idea whether this is ever going to be delivered. It is physically impossible to get a response from Dion Wired.
EvdW
Eugene van der Walt's updateReviewer Update
11 Dec 2017, 10:01Nobody answers the alternate number ( ***) either and not a single one of my myriad emails to ********** have been answered. Please supply me with contact details for someone at a managerial level. This is really unacceptable.
EvdW
Eugene van der Walt's update11 Dec 2017, 10:01
Reviewer Update
Nobody answers the alternate number ( ***) either and not a single one of my myriad emails to ********** have been answered. Please supply me with contact details for someone at a managerial level. This is really unacceptable.