1 reviews | Active since Aug 2015
Absolutely terrible services sies!!!
On the 11th of December I went into Dionwired Nicolway to purchase 3 appliances worth R24000, I was assisted by a sales rep who promised that I would get my goods on the 16th of December, he also promised to call me before Friday to confirm the delivery. On Friday i did not receive a call and decided to go into the store to check up on my delivery. When i got to the store the said sales rep was not at work and I was assisted by another lady who after checking on the system noticed that the delivery was not arranged, so she arranged the delivery and assured me that I would get my goods the next day and that the delivery guys would call me before they arrive. After not receiving a call by 11 am I decided to call the store and again I was reassured by a certain gentleman that delivery is definitely taking place a bit later in the afternoon. After cancelling all my plans for the day I got a call from the store informing me that delivery is not going to take place its going to take place on Tuesday 19/12/2017 and that I would get a call the morning prior to the delivery.
Tuesday came and again I got no call from anyone confirming delivery, I called the store and was transferred from one person to the other without getting any assistance and when I finally did get someone to assist me that person informed me that no delivery was going to take place on the day and that they have now arranged for Thursday. At around 14:30 I get a call from someone who informs me that they are 5 minutes away and that they are going to deliver my goods, I was at work at the time and there was obviously no one at home, he told me to quickly make a plan and get someone to open for him because hes in a rush. I had to pay someone a Uber so that they can rush and open for him to deliver the goods. To my surprise only 2 of the 3 products were delivered
I then called the store on Wednesday again and I spoke to the sales rep who assisted me buy the goods informing him of the incomplete delivery, he said that he will follow up and confirm where the other products is he promised to call me in 30 minutes its been 24 hours and I still haven't received a phone call and I still don't know where my product is...
This has been by far the most terrible service I have received from any provider, Dion wired does not care about its customers and I will never ever buy anything from you guys .
Please deliver my outstanding product or give me my money back
