Absolutely poor customer services and damaged goods

<p>Where do I start? Perhaps with me wasting almost an hour of my precious time at your gateway umhlanga branch yesterday. Firstly I was not assisted and had to ask for help even though there were sales consultants talking to cashier. I ask a lady for help and she says hold on she will get me some assistance. I then wait patiently for a rep who then tries to explain the benifits of the airfryer I want to purchase only to fail dismally as he has no idea of the product as he is from the computer department, this is now 20mins of me being in the store. I start to get annoyed but he tells me he will call the guy who works in the small appliances department as he is on break. I then wait a further 10 minutes only to be greeted by a fellow consultant who doesn't even know the differences in guarantees between the airfryers even though it's on the box. I question him further and he tells he just assists the guy from that department and it's not actually him. I now get really angry and ask for the store manager Vish he apologized and assured me that the guy will be there in 10 minutes or so. I wait for a further 10 minutes and he still doesn't arrive. I go out for a smoke and come back wait another 5 minutes and he arrives. Here's the best part he has no idea on the airfryer and has not done a demonstration on that particular device. I really get angry and tell the store manager about it. He gave me a discount and because they didn't know how the device operated I had to go into game to have one of their demonstrators show me how it works. I go back and make my purchase. So here's the great part. I open my milex hurricane air fryer this evening and what do you know. It's scratched all over. I'm really disappointed in dion such a reputable store such as yourself should really catch a wake up. People work for their money and don't expect to recieve such poor quality goods.</p>