Absolutely no customer service

<p>My business purchased a laptop from Dionwired in the first week of November 2016. Upon delivery it was given to my IT service provider for installation of software. He informed me that the laptop was dead on arrival (DOA) and despite all his efforts it showed no signs of life. The laptop was returned to Dionwired who simply sent it back a few days later with the response that it is in working order. Again it was handed to the IT company who again confirmed that it was still DOA - absolutely no sign of life. Dionwired then told me to contact their local service provider who would do an onsite assessment of the laptop under an onsite warranty. Despite various telephone calls to the local service provider and complaints to Dionwired we did not manage to get their provider on site. Again the laptop was returned to Dionwired. Almost three months after my purchase I am still without a laptop. Despite 10 phone calls to them and 25 emails with their customer care this matter remains unresolved. This is service at the worst possible level. Al I want is a working laptop or my money back so that I can purchase another - I actually need it, but it does not seem that Dionwired cares at all.</p>