49 inch tv

I'm very disappointed regarding my 49 inch Hisense tv That I bought at your store which suppose to be delivered on the 4 th of June then one of your staff member called me to say that they will deliver my tv and sound bar the very next day they came one of the Muslim guy made a statement stating that the tv was urgent asking whether or not it was true then I told Him the tv suppose to come the 4th of June but the tv came the 5th of June I was upset because I wanted it the very same day then one of the consultant phoned me to say that they will deliver the tv first thing the very next day which they did then the two Muslim guys evaluate my tv no physical scratches on the tv they didn't put on the tv to see whether or not the tv was damaged as a customer the very same day I phoned the consultant to tell him regarding my tv it's been 3 days and told him my tv situation hasn't been resolved the way I see it the consultant not takin my situation very seriously cause I work at the store as a RCS credit consultant what makes me think what makes me different from any other customer? I'm not sure whether or not if they logged a call with Hisense that very same day I told him regarding my tv that was damaged because I had to call both my colleagues on two occasions to ask whether or not my tv situation was resolved then I was told that the call was logged but no feedback regarding that.then I addressed Greg told him my situation and told him that if the situation is not resolved then I might as well buy a new tv because I'm not going to wait long for evaluation which will take 48hourz to put get my credit back onto my account, he addressed the consultant to resolve my query. but earlier the morning the Hisense rep was there at that store then I told him my query he then asked if they logged the call then the consultant said he did when it was asked whether or not the query was evaluated properly whether they assessed the tv n put on the tv the consultants that were standing there as witnesses they said they only done a physical evaluation but did not put the tv on to see whether or not the tv had any damages,before I went home the consultant told me his going to log another call so that they can fix my tv but yet nothing has been done thus far and today it's my off day so now Dion wired wasting my time and my money so basically i paid for something that I can't even watch R10000 all for nothing how great.i need an outcome today please if my query isn't addressed then I'm going to take further steps because I'm not willing to pay for a tv that I can't watch.that was the email I send on sales manger on the 8th .Then I saw an email that was only send on the 8th of June 13:23 stating that my unit is 6days old but I only had the tv a day and phoned him the very same day regarding it. And today 10th of June 2018 hi sense rep done a assessment on my tv and said they going to write out a report for a quotation on my tv and it could either mean I broke the tv and that I have to be liable for tv or Dion wired tygervalley and I'm not willing to pay for something I didn't break or because of someone else's negligence