1 reviews | Active since Feb 2019
46 DAYS for (NO) delivery – then refund taking ANOTHER 2 WEEKS!
46 DAYS for delivery – then telling me they will refund my money which will take ANOTHER 2 WEEKS! I bought a laptop (in stock) in November 2018 – needing it for business January 2019. Not receiving it after 7 days I started phoning and emailing DionWired – with NO ONE getting back to me! Frustrated I had to keep calling everyday with no one giving me answers. I received confirmation that my product has been dispatched 34 days after purchasing it. Again not receiving it, calling DionWired everyday, they said they don’t have stock and will refund me my money – 46 days later…. Over and above that I had to call everyday with no answers, they informed me the refund will take up to 2 weeks – thus making it 2 MONTHS for me to be back in the position I was when I ordered the laptop. Phone call after phone call, email after email to DionWired & Massmart – no response at all… Poor, unreliable and WORST customer service I ever experienced! Do not order through DionWired – spare yourself the frustration of not delivering!
We trust that you have received your refund by now but the Online team will also follow up with you to ensure you are a happy customer again.
Group Customer Service Advisor MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***
E-Mail: ***
We trust that you have received your refund by now but the Online team will also follow up with you to ensure you are a happy customer again.
Group Customer Service Advisor MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***
E-Mail: ***
