3 weeks waiting. Still no laptop, horrible and helpless staff and management

<p>I went into your Menlyn branch, to purchase a vodacom contract that bundled with a laptop. (27 December 2016)</p> <p> </p> <p>I was greeted (quite rudely) by your vodacom consultant (Kyle). Who, from the onset, was not very motivated to help me. I had to return to the shop numerous times as vodacom was apparently "down". This was his excuse for a week. I kept following up (please note that I had to do all the following up as this consultant didnt even bother to keeep me updated) and finally the paperwork was ready for signature. I had to return to the store a third time to do this, but I thought the process would be quick seeing as though I am an existing vodacom customer. I paid the connection fee for the sim and left the store confident this was the home stretch.</p> <p> </p> <p>I was assured the process would not take longer than 7 days, and that I would be informed when it is succesful. My contract is still in limbo and when i call the consultant he blames his manager for being "flustered" when it comes to sending emails. Numerous calls to his number and all I get in response is "I dont know" and promises that he will call me back that same day. I am still waiting for his call. Today is the 11th of January 2017 - 3 weeks from my original date. </p> <p> </p> <p>The saga continues, as I have now escalated it past this consultant to the store manager, I called yesterday (10 Januray) and he assured me he would call me back in an hour, I am again waiting for him to get back to me 24 hours later. I have, today, attempted to contact him 6 times but he isnt answering his phone. This is after having to deal with a thuroughly unprofessional person who answers the phone as if it were her own personal phone, rude, no introduction, this store just reeks of incompetence and unprofessionalism. </p> <p> </p> <p>So now I sit, three weeks on, connection fees paid and still, no laptop.</p> <p> </p> <p>I am utterly disillusioned as to the lack of accountability and how the floor staff are quick to blame someone else (even there own boss) in front of customers. It is deplorable how lax the attitude is, and the rampant unprofessionalism from floor staff to management is proof that you can have a great concept for a business, but if you have rotten staff it just ends up being a clown show.</p> <p> </p> <p>Your customer care number is always busy(wonder why), so trying to get external help is not an option. I have copied this text to your support email address, let see how quick a response(if any) I get on that!</p> <p> </p> <p>My opinion to prospective customers, is not to use this company for any need you may have. Read other peoples' experiences and you will see I am not alone</p>