2 Months and still not repaired.

Hi

I sent my LG surround sound in for repairs on the 20/08/2017 at Cresta. I then followed up every two weeks, just getting told its not ready. on the 7th of October I was told that its been so long that the will refund me. The manager Marius (who likes to hide away from customers, then made a phone call and they said they need the remote. ) I was told this news via another staff member because Marius doesn't seem bothers about doing his job. I was furious because I sent it in with the remote and I was told to keep it. I then Asked to speak to Marius. I told him its unacceptable that I haven't received a single phone call about it. He said that they had completed the job and the just need to test it. He arranged for the remote to get collected on the 9th. I heard nothing since. I then went today (another two weeks) to find out and was just told its not there. No one there to take accountability.

It has been over two months (not one phone call in the period). This is not acceptable and even if the device miraculously appears on my door step today I will not be accepting it.

I demand a refund for how badly this has been handled and still isn't complete after two months.