11 days later and still haven't received my TV

Almost 2 weeks ago a posted this

I purchased 55 inch Samsung UHD TV last week Friday (207-11-24) at Hyde park store and when I went home TV showed lines across the screen , I took it back to the store the following day guys at Dion wired said that the Samsung guys will do assessment on the TV then Dion wire guys they contacted me 2 days later saying the tv has physical damage there is nothing they can do about it (DAMAGE WHICH I DID NOT DO!!). I believe that this is unacceptable service as I did do any damages to the device. I simple put the well protected tv in the box and drove home (less than 10km away). I spent my years savings for this TV and it doesn't seem fair to me that the DION WIRED would not even at least bother to FIX the tv. I am extremely irritated as I spent a lot of money on this and further more I did not cause any damage to this.

After this Dion wired responded and said they will have a look at the issue but 11 day after still no positive response , as a customer i am not being taken serious here , I don't know maybe it because I am black and didn't threatened to take legal actions like other guys ?

I am beyond disappointing with the way this has been handled , its is a reflation on how the Dion Wired brand treat people with the same issue differently base o their skin color I wander what Guy Hayward would thinks about this ,I am going to this to Guy Hayward if i don't get a positive response ASAP