1 out of 100 satisfactory visits/experiences

Once I was standing at the customer service counter but there wasn't anyone to assist me. The staff at the check out counter were having personal conversations, ignoring me. Only after approaching them, I was told that I was standing at the counter for nothing. A few times I needed assistance of the floor, but I feel avoided. Then on 2 Feb 15, I returned a vacuum. It took them more than 30 minutes to check it in for repairs without a clear explanation as to why I'm waiting. Today I had to call them and still waiting for feedback. So I had to call again. Apparently the vacuum was at another shop in the mall and it is now ready for collection. For 21 days I was without a vacuum, with no interim solution presented. Lushano (one of the staff, who said he will call me today) is only one of the employees at Dion Wired Somerset Mall who has no idea what client service means. I can only think of one time, when I felt satisfied with the experience. Something needs to be done to improve the way you deal with clients.