Jurassic Giants Festival Cae Town

I purchased full access tickets for my family to the Jurassic Giants Festival Cape Town for Saturday 23Sep23 x6 tickets. Only to discover on the Saturday morning totally by accident that the the fesival had to be postponed as the Permits were not in order. Dino World advise on their website that the new dates will be posted on the site and social media. To date we have not seen any notification to tthis effect. I have attempted to contact Dino World, however there are no telephone numbers, only a contact me form on the site and an email address. I have emailed twice and used the contact me form on their site twice - but have had absolutely zero response.... beginning to feel like tgis could be a ****.