Pathetic and unprofessional service!!!

Dinner Time has been delivering home cooked meals to my Mother who is a pensioner. They never answered a cell phone (the only telephone number on their site - ********** ) when phoning them. You could only send a WhatsApp or e-mail them ********** - very impersonal. My Mother never received her meals on 26 and 30 April 2018, Which were paid for in advance (we pay a week in advance for the following weeks meals). I phoned the cell number, mentioned above on Thursday 26 April 2018, and to my surprise a man by the name of Ronnie answered. He said that he would follow up on the matter regarding the delivering in our area and revert back to me - he never did. The meal did still not arrive. On Wednesday 2 April 2018 our meal did still not arrive. I phoned the cell phone number and Ronnie miraculously answered again! He told me that they do no longer deliver in our area. I had paid the full amount for the week of the 2nd May 2018. Ronnie said that I was to send my bank account details to him for reimbur*****t. Dinner Time made no attempt to contact me regarding the above. If I had not followed up, my Mother would not have received her meals and I would not have been reimbursed.