1 reviews | Active since Aug 2010
Bela-Bela
The booking was made using my mother's account (Nosipho).
When we arrived before even getting out of the car the manager (Tiisetso) drove with us taking it to another house saying it's one of their houses. Saying where we had booked there's a family that booked in to stay, so it might be best to stay in that house. We got there, it was nothing like the one I booked, it was so cold (atmosphere); I told her this and then took us back to the house we had booked at. The family that was there - it was the owners, I found this out by observing their interaction and how the kids were so fami**** with the manager.
The room we were in had a sliding door that didn't work, because there was no key, it had no windows; we had to use A/C. The breakfast we paid for, they couldn't even give us 100% juice - they served us Tropika, my kids had burnt pancakes. The dishes would stay overnight until the lady that cleans arrives the following day around 9am, struggling to get clean utensils in the morning. The place was infested with flies. I had to ask for bath towels, we got very old towels.
The cleaner would clean our room very late in the day, she "cleaned" while the kids were taking their afternoon nap after 2pm.
I realised that we had lost our clothing items days after coming back home, when my helper was back we were doing the laundry.
After reporting this to the Manager, she took two weeks saying she's investigating until I contacted the owner directly. She then gave me 3 options so they can assist. I got an affidavit and the costs of the items from the stores the items were bought from as requested, only for the owner to come back to tell me that there's no evidence that our clothes were ****** there. This is after they couldn't get hold of the helper which they had told me only started working there for December to relieve the full time one over the holidays.
The outfits we had on the day we arrived, including underwears were ******, they refuse to take accountability.
After I posted my review here, I got more than 3 calls from the guest house I didn't pick up, they were then followed up by a WhatsApp message from the manager Tiisetso at 11:45: "Hi Isha,I'm trying to call you but in vain.please revert back to me as soon as you can. ...please call me back when done... i found your bag. They mistakenly put them in the refuse bags that has old n torn linnen. It's my fault that I did not check there as we hardly touch the bag."
She later told me how relieved they were that our clothes were not ******; I asked how would they have left my room and be in a bag and that bag be in a refuse bag by mistake. OUR CLOTHES WERE ****** in Dinaledi House.
I have not gotten any email from the owner apologising. The manager said they will now compensate me for the clothes, because I said I don't want them. They have paid, but no apology.
After I posted my review here, I got more than 3 calls from the guest house I didn't pick up, they were then followed up by a WhatsApp message from the manager Tiisetso at 11:45: "Hi Isha,I'm trying to call you but in vain.please revert back to me as soon as you can. ...please call me back when done... i found your bag. They mistakenly put them in the refuse bags that has old n torn linnen. It's my fault that I did not check there as we hardly touch the bag."
She later told me how relieved they were that our clothes were not ******; I asked how would they have left my room and be in a bag and that bag be in a refuse bag by mistake. OUR CLOTHES WERE ****** in Dinaledi House.
I have not gotten any email from the owner apologising. The manager said they will now compensate me for the clothes, because I said I don't want them. They have paid, but no apology.