WILL NOT REFUND ON FAULTY SOFA - HORRIFIC CUSTOMER SERVICE

This is by far the worst customer experience I've ever had, I've never even had the need to write a review on Hello Peter (negatively), but this place is just next level. I paid my sofa IN FULL on the 11th of January, after NUMEROUS and when I say numerous, this is phone calls, whatsapps, e-mails, first after a month, then 6 weeks, then 8 weeks, then 10 weeks. After having someone else phone them, because they refused to take my calls, they had the excuse that personal problems and issues with being a startup was the issue. I eventually got A photo of my sofa, still in the making, which was not what I ordered, so I immediately said I do not want that, I want an immedate refund, since this wasn't even delivered, hence no 7 day turnaround time as per their policey

I have tried everything, last communication was that they will refund me once they sell this faulty sofa of mine, does anybody out there have advice as to how you go about getting your money back from these people, it's horrific to have such ********** people advertise on all social media platforms and pestering you for a POP, then they're quiet.

NEVER, EVER order anything from them!! EVER!!!!