Lack of service

I will begin with a quote" At Dimension Data, we unlock potential using our comprehensive portfolio of intelligent technology and services. We have extraordinary people who work tirelessly to deliver value to our clients and communities across the Middle East and Africa. We help create smarter businesses for our clients and a better word for everyone."

The above statement hasn't been true for us, what we experience in your organisation is poor service, a lack of communication and accountability. It's been three months plus (3 August 2022) since your team has been trying to move our domain services to Ignite portal. To this day no resolution. Due to this our business lost advertising revenue, paying subscribers and daily active readers of our content. Users of another domain are unable to send emails from their address and other issues.

I escalated this issue to our account manager Patrik Mahlake and Patrik couldn't assist and advised me to email Mr Dean Boltman whom i emailed on the 4th of October. Dean hasn't responded to my email. To put a cherry on top Surajj Jaggernath who was assigned to assist us resigned with no communication to us and he didn't hand over our case to anyone in his department.

Kindly assist in resolving this issue as soon as possible. Our business is on stand still.